Customer ServiceJuniorFull-time
Multilingual Support Agent (Remote)
Remote · IDR 7,000,000 – IDR 12,000,000 / month
About the role
Help us support clients across languages and time zones. You will join our customer service team and play a key role in scaling VillaTax across Bali and Indonesia.
VillaTax is the compliance and operations platform for villa owners and managers in Indonesia. As Multilingual Support Agent (Remote), you will support clients across languages and time zones alongside a small, senior, international team.
We value ownership, clear thinking and care for detail over titles. If you want real impact and the freedom to build, this role is for you.
What you will do
- Respond to client questions with care
- Resolve issues and follow through
- Turn feedback into product insight
What we are looking for
- Empathetic, patient communicator
- Fast, accurate problem-solving
- Fluent English (more is a plus)
Nice to have
- Experience in a startup or scale-up
- Comfort with ambiguity and fast iteration
- Indonesian market knowledge
What we offer
- Fully remote with flexible hours
- Competitive salary and performance bonus
- Health coverage (BPJS) and paid leave
- A senior, international, low-ego team
- Real ownership and room to grow