Question 1

What is PBJT and who is concerned?

Accepted Answer

PBJT (Pajak Barang dan Jasa Tertentu) is an Indonesian consumption tax applied to villa and hotel rentals at a 10% rate set by each regency (Perda HKPD 2023). Any property renting to tourists must register and declare monthly.

Question 2

What is PPh and what rate applies to villas?

Accepted Answer

PPh (Pajak Penghasilan) is income tax on rental revenues. For individual owners, the rate is 10% on gross rental income (PPh Final 4(2)). For PT companies, the corporate rate applies. Declarations are filed monthly.

Question 3

What is Coretax and when does it take effect?

Accepted Answer

Coretax is Indonesia's new unified tax system launched in January 2025. It centralizes all tax declarations and payments digitally. Non-compliance risks penalties of up to Rp 1 billion.

Question 4

Is there a VAT obligation for villa rentals?

Accepted Answer

Generally, PBJT replaces VAT (PPN) for short-term villa rentals for tourists. However, if the property owner is a registered PKP (VATable Entrepreneur) with turnover above Rp 4.8 billion, additional VAT obligations may apply.

Question 5

Can a consultant help me choose between Perorangan, CV, and PT as a villa owner?

Accepted Answer

Yes. This is one of the most requested consulting services. The right structure depends on your nationality (Indonesian or foreign), revenue volume, whether you have multiple properties, your risk tolerance for DJP scrutiny, and your long-term ownership plan. A VillaTax specialist will model the effective tax cost under each regime and recommend the structure that minimizes legal exposure and tax burden for your specific situation.

Question 6

What does the VillaTax tax calculator estimate?

Accepted Answer

The calculator models your annual Indonesian tax exposure based on your inputs: estimated annual rental revenue, legal structure (Perorangan, CV, or PT), number of properties, property location (kabupaten), and OTA commission rates. It outputs projected PBJT, PPh (regime-specific), BPJS (if staff declared), and net yield after all taxes, giving you a before-you-commit overview of your fiscal cost.

Question 7

Which legal structures can I model in the calculator?

Accepted Answer

The calculator covers all four structures supported by VillaTax: Perorangan (10% PPh Final on gross, or 0.5% UMKM if revenue below Rp 4.8B), CV (22% PPh Badan on net profit), PT_local (22% PPh Badan, Pasal 31E at 11% if eligible), and PT_PMA (22% PPh Badan with additional PPh 26 exposure on dividends). Switching structures live updates all tax lines simultaneously.

Question 8

Does the calculator account for OTA commissions?

Accepted Answer

Yes. You can input the OTA commission rate (typically 15–20% for Airbnb, 12–18% for Booking.com). The calculator deducts commissions from gross revenue to show net accommodation income. For foreign OTAs, it also flags the approximate PPh 26 withholding obligation on the commission amount. PBJT remains based on gross revenue regardless of commission deductions.

Question 9

What if I only rent my villa occasionally, do I still have tax obligations?

Accepted Answer

Yes. In Indonesia, any rental income (even from a single booking) triggers PBJT and PPh obligations at the kabupaten and national level. There is no minimum revenue threshold for PBJT registration. For PPh, the UMKM regime (0.5% on gross) applies to low-volume operators, which reduces the burden significantly for occasional renters. VillaTax will calculate your exact obligations regardless of rental frequency.

Question 10

What taxes reduce my net rental yield as a Bali villa investor?

Accepted Answer

Four main taxes reduce gross rental revenue to net yield: PBJT (10% of gross, kabupaten level), PPh on income (10% Final for individuals, or 22% on net for PT), BPJS contributions if you employ local staff, and potentially PPN (11% VAT) if PKP-registered. For PT PMA investors, PPh 26 on dividends (typically 10–20% depending on your tax treaty) applies when profits are distributed to foreign shareholders. VillaTax models all of these in the tax calculator to give you a net yield figure.

Question 11

What is the best legal structure for a Bali villa investment?

Accepted Answer

There is no universally best structure; it depends on your nationality and goals. Indonesian nationals can own land directly (Hak Milik) and operate as Perorangan, CV, or PT. Foreign nationals cannot own land freehold; common approaches are PT PMA (foreign investment company), Hak Pakai (right of use), or leasehold (up to 80 years with extensions). PT PMA provides the clearest legal ownership for foreigners but carries higher compliance costs. A VillaTax consulting session can model the tax and compliance cost of each option for your situation.

Question 12

What is PPh 26 and when does it apply to villa investors?

Accepted Answer

PPh 26 (Pasal 26) is a withholding tax on income paid to non-Indonesian residents or foreign entities. For villa investors, it applies in two main scenarios: 1) Dividends paid by a PT PMA to its foreign shareholders (typically 20%, reduced under P3B treaty). 2) OTA commissions paid to foreign platforms like Airbnb Ireland or Booking Holdings (20% of commission, unless reduced by a P3B treaty). VillaTax tracks both exposures and flags them in the compliance overview.

Question 13

What is a tax treaty (P3B) and can it reduce my tax burden?

Accepted Answer

A P3B (Perjanjian Penghindaran Pajak Berganda) is a double taxation avoidance treaty between Indonesia and another country. For PT PMA investors, it can reduce PPh 26 on dividends from 20% to as low as 5–10% (e.g., under the Singapore–Indonesia or Netherlands–Indonesia treaties). To claim treaty benefits, the foreign shareholder must provide a valid Certificate of Domicile (DGT form) to the Indonesian entity. VillaTax tracks DGT form completeness in the compliance overview.

Question 14

How does the P3B (tax treaty) reduce my dividend withholding tax?

Accepted Answer

Indonesia's network of double taxation avoidance treaties (P3B / DTA) reduces PPh 26 on dividends paid to foreign shareholders. The standard rate is 20%, but treaties reduce it: Netherlands 10%, Singapore 10%, Australia 15%, UK 10%, Germany 10% (check current treaty rates). To claim the reduced rate, the foreign shareholder must provide a DGT form (Certificate of Domicile) to the Indonesian entity. VillaTax tracks DGT form status and alerts you before expiry.

Question 15

What is Siskoharlat and is it mandatory?

Accepted Answer

Siskoharlat is an online system for registering tourist accommodations in Bali, required by local regulations. It tracks foreign guests and is linked to immigration authorities. Non-registration can result in operational closure.

Question 16

What is LKPM and which properties are required to file it?

Accepted Answer

LKPM (Laporan Kegiatan Penanaman Modal) is the mandatory quarterly investment activity report required for all businesses with investments above Rp 500 million. It must be submitted through the OSS system.

Question 17

Can a foreigner own a villa in Bali?

Accepted Answer

Foreigners cannot directly own freehold land (Hak Milik) in Indonesia. Common structures include PT PMA (foreign investment company), long-term lease (HGB/Hak Pakai), or nominee arrangements (which carry legal risks). PT ASIAH can advise on the safest structures.

Question 18

What does the VillaTax compliance audit check?

Accepted Answer

The compliance audit evaluates your organization against the main Indonesian fiscal obligations for villa rentals: NPWP registration, PKP status (if applicable), PBJT filing history, PPh declarations (quarterly and annual), BPJS enrollment for staff, LKPM reporting for PT_PMA, and completeness of DGT forms for foreign shareholders. Each obligation receives a pass/fail status; the aggregate produces your compliance score.

Question 19

What compliance score is considered safe, and what does a poor score mean?

Accepted Answer

A score of 75 or above is classified as Safe. Scores between 40 and 74 are At Risk. Below 40 is Flagged. Flagged does not automatically mean a penalty; it means VillaTax has detected unresolved obligations. The compliance overview lists each gap with a recommended action and urgency level. Resolving the flagged items raises your score progressively.

Question 20

How often is my compliance score updated?

Accepted Answer

VillaTax updates your compliance score continuously as new data arrives,  new bookings, completed declarations, uploaded documents, or changes to your fiscal profile. You do not run a manual audit; the score reflects your current state at all times. We recommend reviewing the compliance overview monthly and before each major deadline (PBJT monthly, PPh quarterly, SPT annually).

Question 21

What documents are required to be fully compliant as a villa owner in Bali?

Accepted Answer

Requirements depend on your legal structure. For all structures: NPWP and PBJT registration with your kabupaten. For Perorangan: annual SPT 1770 filing. For CV/PT: NPWP, NIB (business license), annual SPT 1771, and PKP registration + e-Faktur if turnover exceeds Rp 4.8 billion. For PT_PMA additionally: LKPM reports (quarterly/annually) and DGT forms for any foreign shareholders. VillaTax guides you through each requirement based on your registered structure.

Question 22

What is NPWP and is it mandatory for villa rental income?

Accepted Answer

NPWP (Nomor Pokok Wajib Pajak) is the Indonesian taxpayer identification number issued by DJP. It is legally required for any individual or entity receiving income from Indonesia, including villa rental revenue. Both foreign and Indonesian owners must register. VillaTax flags missing NPWP as a critical compliance gap and links directly to the DJP Coretax portal to initiate registration.

Question 23

What are the penalties for late or missed tax filings in Indonesia?

Accepted Answer

Late filing of SPT Masa (monthly returns) incurs a penalty of Rp 100,000 per period. Late SPT Tahunan (annual return) carries Rp 1,000,000. Underpaid tax attracts 2% monthly interest from the due date (PMK 91/2015). DJP can issue a Surat Tagihan Pajak (STP) adding further administrative penalties. VillaTax sends deadline alerts ahead of each filing date and tracks your filing status to minimize late filing risk.

Question 24

Does VillaTax file taxes on my behalf, or does it prepare data only?

Accepted Answer

VillaTax prepares, calculates, and exports your tax data in formats accepted by DJP. For PBJT declarations, SPT Masa PPh, and e-Bupot (dividend and PPh 23 withholding), VillaTax generates the complete filing and exports it ready for submission. For Coretax-connected organizations, select declarations can be submitted directly through the platform. The Compliance Shield service (PT Asiah Legal Jaya) adds full DJP representation,  a human compliance team submits and signs filings on your behalf.

Question 25

What is the Compliance Shield and how does it differ from VillaTax software?

Accepted Answer

VillaTax software is a self-service SaaS platform for tracking, calculating, and preparing your Indonesian villa tax obligations. The Compliance Shield, operated by PT Asiah Legal Jaya, is a professional services add-on: a dedicated compliance team handles DJP correspondence, signs off on filings, provides Surat Keterangan compliance letters, and represents you in the event of a DJP inspection. Software clients remain the filing agent; Shield clients are fully managed. The two can be combined, most Shield clients also use the VillaTax software for day-to-day tracking.

Question 26

What does a compliance audit review consultation cover?

Accepted Answer

The compliance audit review is a guided session in which a specialist walks through your current VillaTax compliance score, explains each flagged obligation in plain language, and defines the exact steps and documents needed to resolve each one. It is particularly useful after an initial setup or before a major filing deadline. Most clients come in with a Flagged score and leave with a clear remediation roadmap.

Question 27

Is the Compliance Shield required for foreign villa owners in Bali?

Accepted Answer

It is not legally required, but it is strongly recommended. Foreign owners face additional compliance complexity: PT PMA requirements, DGT forms for cross-border dividend flows, LKPM reporting, and potential withholding tax treaty claims all require accurate Indonesian legal knowledge that most foreign owners do not have. The Shield provides a managed layer that removes this burden. Without it, the owner remains fully responsible for all DJP interactions.

Question 28

Who is responsible for filing taxes when I manage a villa on behalf of an owner?

Accepted Answer

Tax obligations belong to the legal entity that owns the villa, the owner's PT, CV, or Perorangan entity, not your agency. Your role is to prepare and submit declarations on their behalf using their NPWP and DJP credentials. VillaTax's Compliance Shield service (PT ASIAH) can act as the registered tax representative (kuasa pajak) for owners who want full outsourcing, freeing you from liability exposure.

Question 29

Can different team members access different owner accounts within my agency?

Accepted Answer

Team-based access control with per-organization permissions is on the roadmap. Currently, all users under your agency account can access all organizations linked to it. If you need to segregate access by client, create a separate VillaTax account per client and share credentials with the relevant team members. The multi-user role system (owner, manager, accountant, viewer) is planned for a future release.

Question 30

What is PT PMA and why do most foreign villa investors use it?

Accepted Answer

PT PMA (Perseroan Terbatas Penanaman Modal Asing) is the Indonesian limited liability company structure open to foreign investment. It is the only legal structure that allows foreigners to own villa property through a company for commercial rental purposes. Land is held under HGB (right to build) by the PT, renewable every 30 years. The PT PMA files PPh Badan annually, PPh 26 on dividends, and LKPM quarterly. Nominee structures are not legally recognized, a PT PMA provides proper legal certainty.

Question 31

What is LKPM and when must a PT PMA file it?

Accepted Answer

LKPM (Laporan Kegiatan Penanaman Modal) is the mandatory investment activity report for PT PMA entities, filed through the OSS portal to BKPM. Filing schedule: Q1 by April 30, Q2 by July 31, Q3 by October 31, annual by January 31. The report covers: investment realization amount, employment numbers (Indonesian and foreign staff), and production or service value. VillaTax pre-fills LKPM from your actual data and generates the PDF in BKPM format. Failure to file results in fines and potential license suspension.

Question 32

How does tax responsibility work when an agency files on behalf of an owner?

Accepted Answer

Tax obligations belong to the legal entity that owns the villa, the owner's NPWP, not the agency's. When your agency prepares PBJT declarations, PPh filings, or BPJS submissions for a client, you are acting as their representative. Any errors carry liability to the owner entity. For complete legal protection, the Compliance Shield service (PT ASIAH) provides a licensed tax representative (kuasa pajak) who accepts formal responsibility for submissions.

Question 33

Which OTA platforms are supported?

Accepted Answer

VillaTax supports 310+ platforms via CSV import (Airbnb, Booking.com, Vrbo, Agoda, Tiket.com...) and direct email parsing for automatic booking ingestion. iCal sync is available on Professional plans and above.

Question 34

How does the tax engine calculate PBJT and PPh?

Accepted Answer

For each booking, VillaTax applies the correct PBJT rate based on the property's regency (10%) and the PPh rate (10% on gross). The system handles partial months, promotions and cleaning fees automatically.

Question 35

Is the data secure? Where is it stored?

Accepted Answer

All data is encrypted at rest and in transit (TLS 1.3). Servers are located in Singapore (AWS). Regular backups every 24h. We comply with Indonesian data residency requirements.

Question 36

What consulting services does VillaTax offer?

Accepted Answer

VillaTax offers one-time advisory sessions on: initial fiscal diagnostic, legal structure selection (Perorangan vs CV vs PT), NPWP and NIB registration, PKP registration, Coretax onboarding, annual SPT preparation, DTA/P3B treaty analysis, BPJS setup, and compliance review. Each service is booked and billed separately; there is no consulting subscription.

Question 37

What does the initial fiscal diagnostic session cover?

Accepted Answer

The initial fiscal diagnostic is a 60-minute advisory call with a VillaTax fiscal specialist. It covers your current legal structure, existing NPWP and NIB status, applicable taxes (PBJT, PPh regime, BPJS, PPN if PKP), any outstanding compliance gaps, and a prioritized action plan. You receive a written summary with recommended next steps within 48 hours.

Question 38

Does VillaTax consulting cover Coretax registration and migration?

Accepted Answer

Yes. VillaTax offers a dedicated Coretax onboarding session that covers: creating or migrating your DJP Online account to Coretax, verifying NPWP and NIK linkage (PMK 112/2022), setting up e-Faktur access if PKP-registered, and understanding which declarations can be filed through VillaTax vs. directly on Coretax. This is especially relevant for PT PMA entities with foreign shareholders.

Question 39

How is one-time consulting different from the Compliance Shield subscription?

Accepted Answer

Consulting is project-based and one-time: you pay per session for a specific advisory need, with no ongoing commitment. The Compliance Shield is a monthly subscription that provides continuous professional coverage: a dedicated team handles DJP correspondence, files declarations on your behalf, and represents you during inspections. Many clients start with consulting to understand their situation, then subscribe to the Shield for ongoing peace of mind.

Question 40

How accurate are the calculator estimates?

Accepted Answer

The calculator produces directional estimates, not certified figures. It uses published statutory rates for PBJT (10% statutory rate in Bali kabupaten) and PPh (exact rates per structure and revenue band). Variables like allowable deductions (for PT/CV), BPJS base, and treaty benefits are approximated. For filing-grade numbers, use the full VillaTax dashboard which connects to your actual booking and accounting data.

Question 41

Can I compare two legal structures side by side in the calculator?

Accepted Answer

Yes. The calculator displays all applicable tax lines for each structure simultaneously, so you can compare Perorangan vs PT in one view. The net yield column shows take-home after all taxes for each structure, making it straightforward to see which regime is most tax-efficient for your revenue level.

Question 42

Can I export or save the calculator results?

Accepted Answer

Calculator results can be exported as a PDF summary or copied as a shareable link. The PDF includes all input assumptions and output tax lines by category. You can share the link with your accountant or legal advisor so they see exactly the scenario you modelled. Results are not saved to your VillaTax account unless you are logged in and explicitly save the scenario.

Question 43

Who is VillaTax designed for?

Accepted Answer

VillaTax is built for villa and short-term rental owners operating in Bali, Indonesia. It serves individual owners (Perorangan) managing a single property, multi-property operators running 5–50 villas, and foreign investors with PT PMA structures. The platform handles the full fiscal stack from booking ingestion to tax declaration, with features calibrated for Indonesian tax law, not a generic accounting tool adapted for Bali.

Question 44

Do I need to be technically skilled to use VillaTax?

Accepted Answer

No. VillaTax is designed for villa owners, not accountants. The onboarding takes under 10 minutes: enter your organization details, connect one OTA, and your bookings and tax obligations populate automatically. The tax cockpit uses plain-language summaries (amount due, deadline, status) rather than raw accounting codes. Technical features like the API and general ledger are optional, you can operate entirely through the dashboard UI.

Question 45

Can I use VillaTax if I manage my villa from abroad?

Accepted Answer

Yes. VillaTax is fully cloud-based and accessible from any country. Remote owners typically connect their OTA accounts, then review the compliance dashboard and tax cockpit from wherever they are. For DJP submissions that require a local presence, the Compliance Shield service provides an Indonesian-resident compliance team that handles filings and DJP interactions on your behalf.

Question 46

What is the minimum setup required to start using VillaTax?

Accepted Answer

Minimum viable setup: create an account, add one organization (your NPWP is optional at sign-up), add one property, and connect one OTA integration. Your bookings will start flowing in and the compliance overview will show your current status. You can complete fiscal setup (legal structure, NPWP, tax regime) progressively,  VillaTax guides you through each step with contextual prompts.

Question 47

Do I still need a local accountant if I use VillaTax?

Accepted Answer

VillaTax reduces (but does not fully replace) the need for a local accountant. The platform handles booking ingestion, tax calculation, declaration preparation, and DJP exports. For complex situations (PT PMA annual audit, multi-entity consolidation, DJP dispute resolution), a local accountant or tax consultant remains valuable. Many VillaTax clients use the platform for day-to-day tracking and involve their accountant only for annual SPT review and signature.

Question 48

How does VillaTax help me track investment performance?

Accepted Answer

VillaTax tracks investment performance through the analytics dashboard and ROI module. The Villas tab shows net revenue, occupancy rate, ADR, and ROI per property (calculated as net profit ÷ registered fixed asset cost). The P&L tab provides monthly gross/net revenue, charges, and tax provisions. Year-over-year comparison lets you see whether revenue is growing relative to the prior fiscal year.

Question 49

Can VillaTax model the tax impact of selling a Bali villa?

Accepted Answer

Yes. VillaTax includes a property disposition module under Accounting. When you enter a disposal date and sale price, it calculates the applicable PPh cession (Pajak Penghasilan atas Pengalihan Hak), typically 2.5% of the transaction value for PT or 2.5% for individuals, and compares it against the registered NJOP (land and building tax value) as the minimum tax base. The result is the estimated tax on the gain or transaction.

Question 50

How does VillaTax work for property management agencies with multiple owner clients?

Accepted Answer

VillaTax is designed for agencies that manage villas on behalf of multiple owners. Each owner has their own organization (legal entity, NPWP, tax obligations), and your agency account can switch between all of them from a single dashboard. Revenue, tax declarations, payroll, and compliance tracking are fully separated per owner,  you never mix data between clients. The Business plan includes multi-organization support without limits on the number of properties or owner entities you manage.

Question 51

Can I generate consolidated reports across all the villas I manage?

Accepted Answer

Yes. The Reports module lets you export per-property and per-organization data, and the agency view aggregates key KPIs (occupancy, revenue, compliance scores) across your entire portfolio. Individual owner reports can be exported as PDF or CSV for client delivery. Custom white-labeled reports for clients are on the roadmap. Each export is date-stamped and scoped to the selected organization and fiscal period.

Question 52

How do I onboard a new owner client into VillaTax?

Accepted Answer

Create a new organization under your agency account: enter the owner's legal structure (Perorangan, CV, PT_local, or PT_PMA), NPWP, and NIK. Then add their villa properties and configure the OTA integrations (iCal feeds). VillaTax will automatically start importing bookings and calculating tax obligations for that entity. The Fiscal Setup module must be completed for each organization to activate the tax engine.

Question 53

How does VillaTax help foreign investors manage their Bali villa investment?

Accepted Answer

VillaTax is built specifically for the Indonesian villa investment landscape. It handles the full tax stack for PT PMA entities (the typical structure for foreign-owned villas): PPh Badan (22% corporate income tax), PPh 26 (withholding on dividends to foreign shareholders, reduced under P3B treaties), PBJT (local accommodation tax), BPJS for staff, and LKPM quarterly investment reporting. All in one dashboard, with DJP-compatible exports.

Question 54

Can VillaTax model my villa's ROI before I commit to buying?

Accepted Answer

Yes. The ROI projection module lets you model a hypothetical purchase: enter the expected price, projected occupancy rate, average nightly rate, operating expenses, and PT PMA as the legal structure. VillaTax calculates projected PPh Badan, PBJT, LKPM compliance costs, staff BPJS, and depreciation to show after-tax net yield and payback period. This lets you compare ownership structures (PT PMA vs Perorangan nominee risk) and different occupancy scenarios before committing capital.

Question 55

What is VillaTax for Agency Software and how does it differ from the owner product?

Accepted Answer

VillaTax for Agency is the same platform configured for property management companies that operate multiple villas on behalf of different owner clients. The key difference is the multi-organization model: each owner client gets their own legal entity in VillaTax with isolated data, and the agency account manages all of them from a single login. Tax declarations, payroll, and compliance are tracked separately per owner. The agency view provides a portfolio-level dashboard showing health across all clients.

Question 56

How many owner clients can I manage under one agency account?

Accepted Answer

The Business plan ($299/month) supports unlimited organizations, which translates to unlimited owner clients in the agency context. Each client (organization) has unlimited properties. There are no per-seat or per-property fees. The Pro plan also supports multi-organization but is better suited for individual investors or small managers with 2–3 clients. For agencies with 10+ clients, Business is the recommended plan.

Question 57

Can I generate white-labeled or client-ready reports from VillaTax?

Accepted Answer

All reports (P&L, revenue summary, tax summary, LKPM) include the client organization name and NPWP in the header, ready to hand to the client or their accountant. Custom white-label branding (agency logo, color scheme) on exported reports is on the roadmap. Currently, reports export in VillaTax's standard format. The agency can add their own cover page and branding in a document editor before client delivery.

Question 58

How do I onboard a new owner client as an agency?

Accepted Answer

From your agency dashboard, go to Organizations → New Organization. Enter the owner's legal structure, NPWP, NIK, and address. Complete Fiscal Setup for the new organization to activate the tax engine. Add the owner's villas under Properties, then connect OTA integrations for each property. The new client appears in the OrgSwitcher immediately and is fully isolated from your other clients. The entire onboarding takes 10–15 minutes per client.

Question 59

Can I cancel my subscription at any time?

Accepted Answer

Yes. Monthly subscriptions can be cancelled at any time, effective at the end of the current billing period. Annual plans can be cancelled but are non-refundable after 14 days.

Question 60

Is there a free trial?

Accepted Answer

Yes. The Free plan is permanently free for 1 property with basic features. Paid plans have a 14-day money-back guarantee. No credit card required for the Free plan.

Question 61

What payment methods are accepted?

Accepted Answer

VillaTax accepts credit cards (Visa, Mastercard), debit cards, and bank transfers (virtual accounts) via Xendit, Indonesia's leading licensed payment processor. All transactions are secured with PCI DSS Level 1 compliance. Prices are displayed in USD; the IDR equivalent at current exchange rates is shown at checkout.

Question 62

How does automatic renewal work?

Accepted Answer

Your subscription renews automatically at the end of each billing period (monthly or annual). You will receive an email reminder 7 days before each renewal. To cancel auto-renewal, go to Settings > Subscription > Cancel Plan. Cancellation takes effect at the end of the current period, you retain full access until then.

Question 63

What happens to my data after I cancel?

Accepted Answer

After cancellation, your account is downgraded to the Free plan at the end of the billing period. Your data (bookings, tax records, documents) remains accessible for 30 days for export. After 30 days, data beyond Free plan limits is deleted. You can reactivate a paid plan at any time within the 30-day window to restore full access.

Question 64

What plans are available and what is included in each?

Accepted Answer

VillaTax offers three paid plans. Basic ($49/mo) covers up to 3 organizations, with unlimited villas per organization, booking ingestion and PBJT/PPh tracking. Pro ($99/mo) adds up to 5 organizations, analytics, staff payroll and the accounting ledger. Agency ($299/mo) covers up to 10 organizations with white-label export and dedicated support. Every plan includes unlimited employees, OCR and multi-organization.

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