Question 1

What is PBJT and who is concerned?

Accepted Answer

PBJT (Pajak Barang dan Jasa Tertentu) is an Indonesian consumption tax applied to villa and hotel rentals at rates of 8-10% depending on the regency. Any property renting to tourists must register and declare monthly.

Question 2

What is PPh and what rate applies to villas?

Accepted Answer

PPh (Pajak Penghasilan) is income tax on rental revenues. For individual owners, the rate is 5% on gross income. For PT companies, the corporate rate applies. Declarations are filed quarterly.

Question 3

What is Coretax and when does it take effect?

Accepted Answer

Coretax is Indonesia's new unified tax system launched in January 2025. It centralizes all tax declarations and payments digitally. Non-compliance risks penalties of up to Rp 1 billion.

Question 4

Is there a VAT obligation for villa rentals?

Accepted Answer

Generally, PBJT replaces VAT (PPN) for short-term villa rentals for tourists. However, if the property owner is a registered PKP (VATable Entrepreneur) with turnover above Rp 4.8 billion, additional VAT obligations may apply.

Question 5

What is Siskoharlat and is it mandatory?

Accepted Answer

Siskoharlat is an online system for registering tourist accommodations in Bali, required by local regulations. It tracks foreign guests and is linked to immigration authorities. Non-registration can result in operational closure.

Question 6

What is LKPM and which properties are required to file it?

Accepted Answer

LKPM (Laporan Kegiatan Penanaman Modal) is the mandatory quarterly investment activity report required for all businesses with investments above Rp 500 million. It must be submitted through the OSS system.

Question 7

Can a foreigner own a villa in Bali?

Accepted Answer

Foreigners cannot directly own freehold land (Hak Milik) in Indonesia. Common structures include PT PMA (foreign investment company), long-term lease (HGB/Hak Pakai), or nominee arrangements (which carry legal risks). PT ASIAH can advise on the safest structures.

Question 8

Which OTA platforms are supported?

Accepted Answer

VillaTax supports 310+ platforms via CSV import (Airbnb, Booking.com, Vrbo, Agoda, Tiket.com...) and direct email parsing for automatic booking ingestion. iCal sync is available on Professional plans and above.

Question 9

How does the tax engine calculate PBJT and PPh?

Accepted Answer

For each booking, VillaTax applies the correct PBJT rate based on the property's regency (8% or 10%) and the PPh rate (5% on gross). The system handles partial months, promotions and cleaning fees automatically.

Question 10

Is the data secure? Where is it stored?

Accepted Answer

All data is encrypted at rest and in transit (TLS 1.3). Servers are located in Singapore (AWS). Regular backups every 24h. We comply with Indonesian data residency requirements.

Question 11

Can I cancel my subscription at any time?

Accepted Answer

Yes. Monthly subscriptions can be cancelled at any time, effective at the end of the current billing period. Annual plans can be cancelled but are non-refundable after 14 days.

Question 12

Is there a free trial?

Accepted Answer

Yes. The Free plan is permanently free for 1 property with basic features. Paid plans have a 14-day money-back guarantee. No credit card required for the Free plan.

Question 13

What is the difference between VillaTax software and the Compliance Shield?

Accepted Answer

VillaTax is software that automates tax calculations and reporting. The Compliance Shield is a legal service provided by PT ASIAH LEGAL JAYA that handles actual compliance management, government inspections, and legal representation. They complement each other.

Question 14

What happens if I get a DJP tax inspection?

Accepted Answer

With Bouclier Pro or Elite, PT ASIAH LEGAL JAYA directly assists you during DJP inspections: document preparation, presence at hearings, response to queries. With Bouclier Essentiel, you receive guidance and documentation support.

Question 15

How does the iCal calendar sync work?

Accepted Answer

VillaTax polls iCal feeds every 15 minutes (Professional plans and above). Each booking extracted from iCal is automatically matched to the property and processed for tax calculation. Supported by Airbnb, VRBO, Booking.com, and most major platforms.

Question 16

Is there an API for developers?

Accepted Answer

Yes. The VillaTax REST API (available on Business plans) allows you to push bookings, retrieve tax calculations, generate reports, and receive compliance webhooks. Full documentation available at /api-docs.

Question 17

Which platforms does VillaTax connect to?

Accepted Answer

VillaTax integrates with Airbnb, Booking.com, VRBO, Agoda, Tiket.com, and more via iCal, direct API, or email parser. New integrations are added regularly.

Question 18

How does iCal sync work?

Accepted Answer

iCal feeds are polled every 15 minutes. Bookings are automatically extracted, matched to your property, and queued for tax calculation.

Question 19

Can I sync multiple properties at once?

Accepted Answer

Yes. Professional plans and above support unlimited property connections. Each property can have multiple iCal or API connections.

Question 20

Is there an API for custom integrations?

Accepted Answer

Yes. The VillaTax REST API is available on Business plans. It supports push/pull bookings, tax calculation webhooks, and report generation.

Question 21

What if a platform is not listed?

Accepted Answer

Any platform that exports iCal or CSV can be connected manually. You can also request a new direct integration via our roadmap.

Question 22

How do I get an API key?

Accepted Answer

API keys are generated in your VillaTax dashboard under Settings > API. Business plans include both read-only and read-write keys.

Question 23

Which endpoints are available on the free plan?

Accepted Answer

Free plan users can access read-only endpoints for properties and bookings (up to 50 requests/day). Tax calculation and report endpoints require a paid plan.

Question 24

How do I test the API?

Accepted Answer

Use the sandbox environment with test API keys. The interactive Swagger UI on this page lets you test all endpoints directly in the browser.

Question 25

Is GraphQL supported?

Accepted Answer

Currently, only REST is supported. A GraphQL layer is on the roadmap for Q3 2025.

Question 26

What is the SLA for the API?

Accepted Answer

99.9% uptime SLA for Business plans and above. Status page available at status.villa-tax.com. Incidents are reported via webhook if configured.

Frequently Asked Questions

Taxation & Taxes

Compliance & Regulations

Software & Features

Pricing & Subscriptions

Compliance Shield (PT ASIAH)

Integrations & Platforms

Integrations & Platforms

API & Developer Questions