Question 1

What is Coretax and why does it matter from 2026?

Accepted Answer

Coretax is the new DJP (Indonesian tax authority) digital portal launched in late 2025, now fully mandatory for all villa owners from 2026. It automatically cross-references OTA revenue reports (Airbnb, Booking.com, Agoda, Traveloka, Expedia) against your taxpayer declarations. Since January 2026, all booking platforms must auto-report gross villa rental revenue to DJP in real-time. Even a single undeclared booking can trigger a full audit. Penalties are retroactive up to 5 years and can reach 48% of the undeclared amount. Practical implication: you cannot escape detection if your villa generates income from any platform. Solution: NPWP registration (Indonesian taxpayer ID) plus mandatory monthly declaration of all rental income to DJP. VillaTax automates this compliance pipeline.

Question 2

Which taxes does VillaTax calculate and how do they vary by status?

Accepted Answer

VillaTax automatically calculates all applicable taxes based on your fiscal status. PBJT at 10% is the local Balinese hotel tax collected from the guest and remitted to the Bali regency. PPh Final (income tax) varies by status: 10% of gross revenue for Indonesian NPWP holders, 20% for foreign non-residents (reduced to 10% under applicable DTAs like UK-Indonesia, France-Indonesia, Germany-Indonesia), or 25% on net profit for PT PMA (foreign corporate) structures. PPN (VAT) at 11% applies once annual revenue exceeds Rp 4.8 billion. Automatic monthly adjustment based on DJP Kurs Pajak (official exchange rates) for USD and EUR income. Example: a Canggu villa earning IDR 500 million annually pays approximately IDR 50 million PBJT + IDR 50 million PPh Final, totaling IDR 100 million in annual tax.

Question 3

Am I liable even if I use a property management agency?

Accepted Answer

Yes, you remain liable even if using a property management agency. Under Indonesian Law UU KUP Article 12, the nominal villa owner is the ultimate taxpayer responsible for all tax filings and payments, regardless of delegation to an agency. The agency's withholding (if any) is NOT final and does not discharge your obligation—you must still reconcile and declare all income to DJP. DJP audits target the owner's NPWP, not the agency's. If an audit occurs, the agency cannot defend you legally. This is where VillaTax Compliance Shield (offered by PT Asiah Legal Jaya, licensed fiscal representative) becomes critical. The Shield covers: audit defense before DJP, legal correspondence, penalty negotiation, and representation during inquiries. Scope limitation: does NOT cover willful fraud or known non-declaration. Cost: bundled into our Shield Elite plans (Business tier and above).

Question 4

Which platforms can I import bookings from?

Accepted Answer

VillaTax supports over 310 platforms globally. Top 10 integrations: Airbnb, Booking.com, Agoda, Traveloka, Tiket, Expedia, Vrbo, Trip.com, Hotelbeds, and Hostelworld. We offer four import modes: Real-time webhook (Airbnb, Booking.com—latency under 1 minute, critical for DJP compliance), hourly iCal sync (Vrbo, Expedia, Hostelworld, ICalendar standard), automated email parser (any OTA sending booking confirmations), and REST API for custom PMS systems. Deduplication logic automatically detects and merges duplicate bookings detected from multiple sources into a single entry, preventing double-counting. Historical import capability extends up to 5 years back, enabling complete audit preparation for DJP inquiries. Real-time sync ensures your tax calculator always reflects current bookings. Export formats include CSV, Excel, and PDF for accounting and DJP submission.

Question 5

Can I cancel my subscription at any time?

Accepted Answer

Yes, cancel anytime with no penalty. Monthly subscription only—zero annual commitment. Cancel directly in-app: Settings > Subscription > Cancel Plan. No cancellation fee. Your account data remains available for 30 days post-cancellation for export in PDF, CSV, or ZIP formats (covering all bookings, tax calculations, and reports). VillaTax servers are hosted in Frankfurt, Germany, ensuring GDPR compliance and PSAK 72 (Indonesian accounting standard) compliance for your financial records. Payment processing: Xendit integration (PCI DSS Level 1 certified), accepting all major credit cards, Indonesian bank transfers, mobile wallets (GoPay, OVO, Dana), and QRIS. Refund policy: if you cancel within 14 days of your first paid subscription, you are entitled to a full refund — no questions asked. After 30 days, exported data is automatically deleted per GDPR retention rules. No hidden fees, no lock-in.

Question 6

I already have an agency and an accountant. What does VillaTax change?

Accepted Answer

They keep working — VillaTax changes what you see. Today your agency holds the bookings, your accountant holds the books, and you hold a monthly summary that arrives late and answers nothing. VillaTax sits above both as the consolidation layer: every booking, expense, payroll run and filing is recorded in one ledger you can read at any moment, per villa and consolidated. Your agency’s performance becomes measurable (channel costs, direct-booking share, response times). Your accountant works faster because the books arrive reconciled instead of as a shoebox of PDFs. And when the numbers from different parties disagree, you see it in days, not at year-end. Most owners do not replace their providers after adopting VillaTax — they renegotiate with them from a position of information.

Question 7

How does VillaTax handle multiple villas and multiple entities?

Accepted Answer

Natively, and at every layer. Each villa carries its own P&L, occupancy, channel mix, cost base and tax reserves; the portfolio view consolidates them so you can compare net margin between assets and arbitrate capital accordingly. Entities are first-class: a PT PMA holding three villas, a second company for services, a co-owned property with a 60/40 split — each keeps its own ledger, its own filings, its own capital structure, directors and dividend history, while you keep one login and one consolidated reading. Switching scope takes one click and every figure on screen follows. Filings are produced at the entity level, where the law expects them; the consolidated view exists for you, because that is where decisions are made.

Question 8

Can my team, partners and advisors work in it without seeing everything?

Accepted Answer

Yes — scoped access is the point. You decide who sees what: a villa manager sees operations for their villa, not the capital structure; an accountant sees the ledger and filings, not guest data; a co-owner sees their entity, not your others. Every action in the platform is written to an internal audit trail — who changed what, when, from where — so delegation never means losing the thread. The ops transparency layer shows you the activity of everyone working in your environment, and API keys let your own systems or your agency’s tools read and write under the same controls. You delegate the work, not the visibility.

Thecommandlayerfor profitableBalivillas.

Spreadsheets, group chats and monthly PDFs are not a management method.

Hours lost to coordination

Net income seen too late

Fragmented records

Dependence without visibility

The VillaTax method

Your Villa Deserves Total Legal Protection

A clean file, at any moment.

Choose your level of control.

Frequently Asked Questions

From an administered villa to a piloted portfolio.