Tourism & HospitalitySeniorFull-time
Guest Experience Manager
Ubud, Bali, ID · IDR 14,000,000 – IDR 22,000,000 / month
About the role
Help us craft experiences guests remember. You will join our tourism & hospitality team and play a key role in scaling VillaTax across Bali and Indonesia.
VillaTax is the compliance and operations platform for villa owners and managers in Indonesia. As Guest Experience Manager, you will craft experiences guests remember alongside a small, senior, international team.
We value ownership, clear thinking and care for detail over titles. If you want real impact and the freedom to build, this role is for you.
What you will do
- Deliver memorable guest experiences
- Manage concierge and partner network
- Uphold quality and safety standards
What we are looking for
- Hospitality experience
- Guest-first mindset
- Flexible schedule
Nice to have
- Experience in a startup or scale-up
- Comfort with ambiguity and fast iteration
- Indonesian market knowledge
What we offer
- Competitive salary and performance bonus
- Health coverage (BPJS) and paid leave
- A senior, international, low-ego team
- Real ownership and room to grow