Concierge Services

Overview

The Concierge module at Concierge module is a service request catalog for villa owners and operators. Instead of searching for vendors, negotiating quotes, and tracking work on a separate spreadsheet, you express what you need (pool cleaning, a private chef for arriving guests, a land transaction inquiry) and VillaTax handles the coordination.

The interface is organized around needs, not back-office categories. The opening screen asks: "What do you need today?" and presents a catalog of service types grouped by context.

Service Categories

Villa services: recurring and one-off property maintenance: pool cleaning, gardening, AC servicing, plumbing and electrical, pest control, cleaning, opening/closing preparation, security, 24/7 emergency.

Guest lifestyle: services for guests staying at the villa: private chef, driver, vehicle rental, yacht and boat, spa and massage, babysitter, restaurant and activity bookings, events.

Real estate: property acquisition, sale, or investment inquiries: searching for a villa or plot, listing a property for sale, off-market investment introductions.

How a Request Works

1. Open the Concierge module and select the service you need from the catalog, or use search
2. A brief guided flow collects what is needed: which property, approximate dates, any specific requirements
3. The request is submitted, VillaTax creates a work order and assigns it for coordination
4. You track the status under "Your requests": pending, scheduled, in progress, completed
5. For requests that require a vendor quotation, you receive the quote through the platform to approve before work begins

The back-end logistics (finding the vendor, scheduling, confirming) are handled by VillaTax. You do not see the vendor management layer directly; you see the service status.

Work Orders and Accounting

Each concierge request that involves a cost becomes a work order in the system. When work is completed and invoiced, the cost can be routed directly into your expense ledger at Expenses module.

The expense treatment depends on the service type:

• Villa maintenance services (pool, garden, AC, repairs) → business-deductible property operating expenses
• Guest lifestyle services (chef, driver, spa) → personal or pass-through, depending on who bears the cost
• Real estate advisory → tracked as a transaction cost at the asset level

This accounting routing happens automatically based on the service category selected, you do not need to classify the expense manually.

Advisory Services (On Request)

For users who need more than coordinated services (fiscal review, legal entity structuring, compliance audit, or hands-on accounting support) VillaTax offers a separate advisory tier. This is not part of the self-serve concierge catalog; it is arranged directly with the team.

Contact through the Support module or through the "Talk to a concierge" option at the bottom of the catalog screen.